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Category: Blog

Evolving Networks launch VoIP Partnership with Vonage

Evolving Networks, the UK’s only SD-WAN vendor has partnered with Vonage, the leading provider of hosted VoIP solutions, to present a complete connectivity and telephony offering to the UK business market.

Having conducted extensive research over the last five years Evolving Networks are satisfied that the Vonage offering represents the best value and technical solution in the unified comms arena.

Nick Johnson, CEO of Evolving Networks, says, “We don’t want to be all things to all men, we just concentrate on delivering exceptional internet connectivity and SD-WAN solutions.  However, we are regularly asked about VoIP solutions, and who we might recommend to our customers.  We’ve researched multiple vendors over the last few years and the Vonage offering stands head and shoulders above the others we looked at.”

The partnership sees the two businesses working together to serve mutual customers, with each playing to their strengths.  Evolving Networks have created a bespoke QoS profile which ensures Vonage traffic gets prioritised through their multi-VNO network, meaning all Evolving Networks connectivity customers benefit from having crystal clear, interruption-free Vonage calls.

It was the ability to work closely with the software vendors that appealed to Evolving Networks.  Commenting on the relationship, CTO Nic Elliott said, “One of our key differentiators is the fact that we write our own software, so are in complete control.  We are not a reseller of anyone else’s SD-WAN solution, and Vonage work in the same way”.

By forging a close relationship over the last couple of years Evolving Networks and Vonage bring their engineering teams together if any customers require any specific development.

Elliott continued “We have a number of mutual customers in place, so we have already ensured our two products integrate seamlessly, but our software developers having direct access to the Vonage development team means that any bespoke dev work needed can be quickly and efficiently designed and delivered, dev team to dev team, with no third parties muddying the water”.

Evolving Networks customers will be contacted by their Account Manager in the coming weeks to discuss the partnership with Vonage, and how their business might benefit from the close integration of leading VoIP technology with their internet connection.

With the ISDN switch off looming, businesses need a plan for how they are going to migrate to new digital services.  Those who have already taken the step to implement a Software-Defined Networking solution such as provided by Evolving Networks are in a great place to be able to take on the move to cloud-based services like VoIP.

Why go to the bother of creating eView Live

When we started delivering resilient connectivity over a decade ago it was unusual.  There were not many doing it, and the ones that were made a very bad job of it.

None of our original “competitors” are still standing!

One of the ways in which we set out to be different was giving our customers visibility of the state of their internet connection in real time, via an online portal.

Let’s be honest, this was not just a “nice to have” – we considered it vital.  As a business that started with a small number of passionate technologists, growing organically, frankly it was vital.

It’s not that we didn’t want to talk to our customers, but minimising support calls is wise in anyone’s book.

If a constituent line in a resilient solution suffers a fault there are two scenarios that can play out – even if the solution works perfectly by keeping the customer online whilst the issue is fixed.

Scenario A

Customer phones up and says, “is my connection working ok?” and we say “it’s proving its resilience and keeping you online, but there is a fault with line 1, we’re working on it”.

The above would actually be a pretty acceptable position for the majority of ISPs (and their customers, you would think!) but it leads to a number of understandable follow up questions:

“When did this happen?”

“Were you REALLY aware?”

“Why didn’t you tell me, why wait for me to phone you?”

Isn’t the below better…?

Scenario B

The same customer gets an automated email saying “one of the constituent lines in your resilient internet connection has a fault, we’re on the case and fixing it, we’ll keep you updated”.

We think it’s a no-brainer.  In scenario B the customer is proactively informed and has that warm fuzzy feeling that we are on the case.

In both instances the customer’s connection never dropped, but by being open, honest and proactive, we’ve changed the mindset entirely.

Our ethos of keeping our customers informed, proactively, of everything we could became the genesis of eView Live.  What started as a system to alert customers to faults (and stop them calling in) has now had the benefit of a decade of development morphing into the most complete monitoring and analysis system in the market.

Its actually difficult to define exactly what eView Live is now.  Yes, it is still the portal through which customers can view their multipath ethernet solution, giving real-time throughput values, as well as vital statistics and detailed historical analysis.

But eView Live is so much more than that.  Every connected node on our network – every modem, every EVX on every customer site, and every core EVX router – is sending a constant stream of telemetry to a suite of servers outside of our network, where all this data is crunched, sliced, diced and analysed 24 hours a day, 365 days a year.

This stream of network information is then used to direct our systems and effect network improvements on the fly.

If a carrier partner starts to experience a network issue we know within a matter of seconds, because our network of networks alerts us automatically.  A stream of telemetry from modems experiencing increased latency is translated into meaningful actions by our AI engine.

In this example, where one carrier in our Multi-VNO network experiences increased latency, the problem need only manifest itself on a small percentage of lines for our AI systems to identify the common factor and balance traffic away from that network.  Instructions are sent to EVX appliances everywhere whilst alerting our human engineers to the issues in hand.

Crowd sourcing our network intelligence in this way means that customers with lines NOT YET affected by the issue are saved from experiencing reduced performance because the decision to rebalance traffic has been taken at a higher network level, not by the EVX itself.

The heavy lifting and decision making of network level event prevention is done elsewhere, meaning the EVX can do what it does best – run our Intelligent Network Fabric software.

eView Live then: a customer portal, AI suite, monitoring ecosystem and key component of the most advanced internet & SD-WAN delivery mechanism in the UK.

We’ve made a nice infographic about it but speak to us to find out more.  If you rely on your connectivity, then rely on Evolving Networks and eView Live.

Buzzwords… or actual SD-WANs, which would you prefer?

SD-WAN has a lot of hype surrounding it.  In fact Gartner have a term for the part of the “hype cycle” we might be about to go into with SD-WAN and its encouragingly called “The Trough of Disillusionment”.

I get exactly that feeling when reading through new product announcements from well established network players, as they add SD-WAN to their portfolio.

All they do is spout buzzwords and technobabble.

Now I’m sure we can be a bit guilty of doing that too, but as we’ve embraced the term SD-WAN (like it or loath it, the term is here to stay), we have tried to write content that is as explanatory as possible.

We’ve tried to keep things simple, even when there is a vast amount of technology in the background.

When you spend the time decoding the announcements, you see something surprising.  Hardly anyone is doing SD-WAN yet at all.

Sure, they like to talk about it, but where are the case studies and concrete customer examples?  Where are the real-world problems solved?

Many of the “new” announcements we’ve seen over recent months have been for little more than basic load balanced or traditional leased lines and MPLS / DSL failover systems with a firewall on the end.  This isn’t SD-WAN in any meaningful sense.

And that’s why hardly anyone is buying those products.

So instead of joining the pack and reeling off the buzzwords, we’re going to continue to run against the pack for 2019.  We’re going to talk about actual SD-WANs.

We’re going to talk about actual examples of managed network installations where customers of ours have saved money and improved the experience of their users.

Installations where real business problems have been solved, with the creative use of software and connectivity.

Internet connections delivering IT Managers the ability to relax and know their VoIP calls are protected from spikes in usage.

While other providers will announce tie-ups with US software suppliers without any customers, we will announce customer victories running our UK software.

Which would you prefer?  Actual experience, or buzzword bingo from the next company looking to jump on the bandwagon?

Jingle bells, jingle bells, all the way

2018 is coming to an end, but I’m really excited that we’ve been able to get some circuits installed for customers before the end of the year – including at my house!

The latest iteration of broadband (DSL), uses a broader spectrum of frequencies over the copper phone lines that we all know and love, giving higher bandwidths to those in reach.

Openreach (BT Plc) made the decision not to put the equipment closer to peoples houses and business premises than the current green cabinets at the end of the street.

What this means is that those who are fortunate enough to be close enough will be able to see an improvement from FTTC (which is also a form of DSL) and see those bigger bandwidth connections.

So far the circuits we’ve had installed have been working well, and although we haven’t had one go live yet at the top end of the bandwidth estimates, we are seeing palpable increases in bandwidth, which is great news.

For the installation in my own house, we’ve managed to double the capacity of a single circuit.  So where I once had 2x FTTC lines making up a connection delivering around 140Mbps in aggregate, I now get close to 200Mbps.  If I was to upgrade my second line as well, then it would be more like 300Mbps.

Our attitude to is the same as it was for FTTC and ADSL 2+ when they first came out.  We’ll use whatever bandwidth we can to create stable, resilient connections for our customers.

Any new broadband technology goes through its teething issues, but so far we’re seeing smooth running for all our circuits, and as a result, happy customers.

These new, higher bandwidth circuits, like and FTTP, and also leased lines as they are becoming increasingly more affordable, are needing bigger and more higher powered appliances to cope with them.

Make sure if you are considering upgrading, that you increase the capacity and ability of your entire network, especially your firewall and switches in order to make the most of the increased bandwidth.

We’ll be happy to talk to you about supplying firewalls capable of dealing with the bandwidth your connection delivers.

For now, enjoy the Christmas period, and don’t hesitate to get in touch with our sales team to find out if any of the latest connectivity technologies are available to your business locations.

Remember, we aren’t precious about what types of circuit we install – we’ll always give you as much capacity as you want, and in any combination, whether it’s ADSL, FTTC,, FTTP or leased line.  Our service is ‘all you can eat’!

Christmas – a time for freezing temperatures and freezing networks

If you are in the communications business, then you’ll be used to it by now.  At this time of year, you start getting the deluge of emails from carriers telling you about their “network change freeze”.

I like to place bets on which company will send the first warning of the year, laying out how they won’t be able to make any changes, or take any orders, or really do anything at all for a significant part of December and sometimes January.

Well you’ll be pleased to know that we have no such network freeze!

Orders for leased lines over the Christmas period will pretty much grind to a halt, because of the afore mentioned Christmas carrier shutdowns, but the management of our network is a 24/7 operation.

Of course, we’re not planning on trundling up to a datacentre on Christmas Day to install some new core routers, but our attitude to network management and deployment doesn’t change over the winter period.

Our Christmas opening hours are very simple.  The only days of the year we don’t have staff in our offices are Bank Holidays.  So that means Christmas Day, Boxing Day and New Year’s Day.

That’s it!  Every other day we’ll be there (even if wearing our PJs and scoffing too many mince pies).

Out of hours you have full access to our online monitoring and analytics engine eView Live, to help you troubleshoot any issues you may have on your network.

You can always see the status of your connection, and if you need help interpreting what you see then give us a shout.  Even out of hours over the Christmas period we’ll be able to give meaningful technical support over the phone for your connections.

We might not be able to do complex fault diagnosis or book an Openreach engineer, but we can help identify if there is an issue and importantly clarify if everything is working as it should.  Remember the vast majority of support cases we open are for issues on customer premises – either power, or firewall issues.

So have a very Merry Christmas, and get ready for an exciting 2019.  Who knows, by the end of it, you might end up with an SD-WAN, an FTTP or even a upgrade keeping your business online.

All Aboard

The SD-WAN band wagon has already left the station. It not quite up to full speed yet but there’s no doubt it’s picking up speed nicely, which is all the more impressive when you see how many vendors are desperately trying to jump aboard.

Everyone has something to say about SD-WAN, and most people seem to be saying that they sell it, even if all their previous marketing would have you believe they were leased line vendors, or VoIP vendors, or MPLS vendors.

So, something about their offering must have changed, surely? Well, not necessarily. SD-WAN sounds cool, you see. Gartner, and most industry analysts, think it’s going to be the next big thing. We’re certainly selling SD-WANs right now and the rate of SD-WAN enquiries we are receiving is increasing. To switch metaphor quickly, the wave is beginning to form, and the industry establishment are collectively running for their surf boards.

As ever with “new tech” there is no predefined and agreed definition of SD-WAN, or what makes a network/connection/WAN “Software Defined”. There are some generally accepted concepts however, which I think most people are now generally aware of.

So, why did I see a large teleco marketing their leased lines as “software defined” on Linked In last month? What on earth is it about a leased line that means it can be labelled “SD-WAN”? Perhaps they mean that a network of leased lines can be used to link up a few offices. Yes they can, they’ll sell you a thing called MPLS – but, in case you haven’t heard, it’s dead!

There is a real danger here. The corporate benefit to the ISP of all this SD-WANishness is to sell more leased lines, and to make more money. Now I’m all for businesses making more money, I’m a capitalist, but when the price to the end user rises and the quality of the product goes down, that damages my industry. And, quite frankly, the ISP industry needs all the help it can get, reputation wise!

An ISP investing in SD-WAN marketing alone, rather than in the core networking or (God forbid) in the SOFTWARE never mind the CPE required to deliver true SD-WAN benefit to the end user runs the risk of permanently damaging the name SD-WAN for the people who are out there actually doing it.

There is a historical precedent here. Bonded ADSL was badly implemented 12 years ago by the likes of Managed Communications, Xrio and Murphx. The damage to a good idea was done by over ambitious marketing, bad networks, worse software and poor implementation.

SD-WAN has massive potential, but it needs to be implemented properly, carefully, and with integrity. Calling something SD-WAN when it isn’t won’t help anyone, it will just lead to unhappy customers and a missed opportunity.

So my message to businesses looking to move to SD-WAN is, “it really could help you, but beware the band wagon”. If all you end up with is a rebadged MPLS then you’re missing out on all the benefits of resilience, flexibility and intelligence offered by a true SD-WAN.

The Power of a self-healing, multi-VNO SDN Platform

Today we had an issue with one of our carrier partners. Nothing too major, just a period of about an hour when all their tails (ADSL 2+, FTTC and leased lines) experienced increased latency of about 100ms.

Certainly they didn’t consider it to be a very big deal, they diagnosed the issue (a problem with a peering partner) and fixed after about an hour, and anyway, no one actually went offline.

Which is all well and good, but if you are a business customer and you are reliant on that ISP for your WAN (as many hundreds of businesses are) you experienced an hour of pretty much useless connectivity – very slow web browsing, VoIP calls not working, cloud apps unworkable. So there is little comfort in “at least you weren’t offline”. When user experience is so severely impacted, you may as well be.

It’s during events such as these that our multi-VNO SDN platform really comes into its own. No customers of ours have connectivity delivered via just one platform. So, whilst some of our customers did have component links within their multipath ethernet solutions routed via the affected network, we had the Get Out of Jail card ready to play.

Our monitoring alerted us to the issue within 30 seconds of it happening, our AI suite had crunched the numbers and come up with a network wide re-routing policy within a further 30 seconds, and suggested a fix. A quick thumbs up from our Head of Infrastructure and network traffic was routed away from the affected carriers’ links, on the fly, with customers experiencing no downtime.

We had one incoming support call from a customer, who happened to be on a VoIP call when the initial latency issue hit, but their user experience returned to normal as soon as the network traffic was rerouted. No other customers noticed the issue and got in touch. We have since rebalanced the network, again without impacting customers at all.

It was hard work setting up the multi-VNO network, and the investment of time and resources in the monitoring was very considerable. However, the network has proved its worth time and time again, this morning being just the latest example.

10 Years of Innovation – 10x ADSL Milestone Reached

What’s better than a high speed circuit delivering your internet connection? The answer is multiple high speed circuits – especially if it’s a Multipath Ethernet connection through our Multi-VNO access network.

But where would you stop? Two lines? Three? Five?

Well how about 10?

For years now, we have deployed 8 line and occasionally 9 line Multipath Ethernet connections over ADSL and FTTC in the UK. But we never had a 10-line solution. Until now.

This week we went live with our first ever 10 circuit Multipath Ethernet over ADSL connection – fitting as we celebrate 10 years of technology development.

Installed in Scotland and delivering in excess of 120mbps download and 15mbps upload, this single, logical, aggregated connection is delivering resilience and scale for a business that needs high bandwidth and serious uptime guarantees.

This is testament to our entire team. From the home-grown network engineers and software developers who pioneered the software in the UK, to the service delivery co-ordinators and project managers who arranged this complex install, we have all shown we can deliver exceptional Software enhanced connectivity solutions where no one else can.

As we mark 10 years of UK technology success, our vision is fixed on continuing to innovate.

No other UK technology company has the pedigree or focus to deliver the new and exciting connectivity developments that businesses need as we head to 2020 and beyond.

We’ve the breached 100mbps and 1Gbps thresholds. We’ve delivered both Layer 2 and Layer 3 connectivity with SD-WAN. We have aggregated every fixed line technology available, including FTTP and Leased Lines. Now we have smashed the 10-line barrier.

What’s next? We’ll let you know when we’ve cracked it.

SD-WAN Awareness Increasing in 2018

We’re seeing a turning point in the industry as we come to the end of the third quarter.

While Multipath Ethernet connections continue to be popular for businesses with a single site wanting resilient, high bandwidth internet access, we are seeing a clear trend in the desire to implement SD-WAN for multisite organisations.

Businesses have chosen MPLS networks for their WANs for a long time now.  But while the connectivity landscape in the UK has grown and expanded with new and higher bandwidth broadband circuits, and software engineering has taken huge strides in automating complex network orchestration, MPLS has stagnated.

We are now seeing demand increase month on month to replace aging MPLS WANs with SD-WAN.

As companies reach the end of their fixed term contracts (often 3 to 5 years), those responsible for IT are taking a second look at Software Defined Networking, and how it applies to the WAN.

3 years ago, SD-WAN was considered by many in the marketplace to be just about hype, even though Evolving Networks installed its first SD-WAN way back in 2013.

Now, as more and more installations take place, and the technology develops further, there has never been a better time to consider replacing static, single-line, inflexible MPLS with a resilient, multi-line Software-Defined WAN.

And it’s not just the larger corporates with 50+ sites who are seeing the advantages of switching to SD-WAN.  There is a large segment of the market operating on cumbersome and unreliable legacy VPNs.

Another growth area in the last quarter has been those businesses who haven’t ever taken the leap to MPLS but do have site-to-site connectivity through basic VPNs, either managed internally by their IT team or a local IT support company.

These VPNs tend to be flaky at best, and downright debilitating at worst.

SD-WAN is the successor technology to both these networking products – MPLS and VPN – and the benefits are clear.  Why have the hassle of managing your own VPN, when the very technology underpinning Multipath Ethernet connectivity is the tunnelling your VPN needs?

By integrating SD-WAN alongside local internet breakout, or even extending further with hybrid configurations including multiple discrete networks operating as Layer 2, Layer 3, or Guest Wi-Fi, businesses of any size can benefit from the Evolving Networks approach.

So if you are considering MPLS in place of your VPN – don’t!  Talk to us first and we’ll take that stress away.

And if your MPLS is coming up for renewal, then don’t just replace it with another MPLS WAN with poor reliability and no cloud access – take the leap to a fully managed SD-WAN as a Service from Evolving Networks.

eView Live Update

Our in-house UK software developers and network engineers are always working on things that make connectivity better, improve how we interact with others, and make us more efficient and scalable.

On any given day they could be working on integrating systems with suppliers, building new network event detection mechanisms, or adding new SD-WAN features to our products.

2018 has been a busy year already for us, with an expansion in the number of SD-WANs delivered, a move to larger premises and an increase in staffing across the business, particularly in dev.

What we’re announcing today is a new full update to eView Live our network analytics and orchestration platform.

Behind the scenes we have been adding functionality that allows us to more easily administer your connectivity, react to network events, and improve diagnostics.

But now it’s time for our customer facing portal to get a makeover.  The eViewLive portal is an essential tool in managing your connectivity – whether it’s checking traffic levels, link health, or looking at past usage.

What this new design gives us is not only an improved experience on both mobiles and large screens, but a platform for adding new features and functionality easily accessible through one login.

The new eView Live is faster, slicker, and needs fewer clicks to get to what you want.  Data loads near instantly and scales to your screen size.  Detailed live throughput can now be scrolled back 20 hours instead of 3 – invaluable for diagnosing LAN and WAN issues.

A new simplified menu structure gives us the scope to add additional options easily, so keep an eye out for further announcements as we add important updates.

We also rely on and welcome your feedback.

Don’t just assume that someone else might have spotted something that’s not quite right, or think that if something was useful someone else would have thought of it.

By having our own dedicated network software development resource, we have the power to make whatever changes we need, and who better to help us with that than the people using our products.

So if you like what you see, let us know, and if you don’t or have an idea for an improvement, please let us know as well.

Whether its for a connectivity feature request or a simple bug report for eView Live, email and it will go straight to our devs.

What other SD-WAN company gives that level of access to the guys building the product?

Our Customers