So, you’ve done it. You’ve pushed the boss to put her hand in her pocket, you’ve waited three months, and its in. Your shiny new leased line. You’ve waited years to be the proud owner of your own dedicated bit of fibre – your business has come of age. You’ve arrived.
Anticipation has been building over the months since the order was placed, your staff are as excited as you are. The VoIP phone system is ready to be commissioned, a new age of cheap calls, advanced telephony functionality and slick, seamless web browsing and remote application working awaits.
So, why are some blinking phone calls dropping? Why isn’t the call quality always perfect? Who’s more disappointed, you… or the boss?
The truth is, whoever is the most disappointed doesn’t matter. The fact is, it’s usually Geoff’s fault. Poor Geoff. He needs to download those reports throughout the day to do his job. It’s not his fault they are all at least 200MB and clog up the internet connection.
The truth is they clogged up the old ADSL link, its been his fault all along. The fact that the 100mbps leased line has reduced the time he spends waiting for the files to download and then upload again hasn’t even impressed him very much. It now takes about 10 seconds rather than about 10 minutes – great, that means he hasn’t got an excuse to go have another coffee break.
Meanwhile, everyone else is now using the internet connection to make phone calls, so that 10 seconds it takes to download Geoff’s report – as well as annoying him by curtailing his coffee break flirtations with the lovely Gladys in Accounts – is more than enough time to kill every phone call in the building and kick the Support guys off their remote desktop sessions.
No one’s happy.
In truth there are many reasons why a leased line makes a lot of sense. You might be managing a transition to cloud based working practises, scaling up your workforce or linking to another office. These are all viable reasons to increase capacity and resilience. But, and this is important, simply throwing bandwidth at the problem isn’t the answer.
We love leased lines, we sell a lot of them, and we deliver leased line capacity up to and beyond 1Gbps. But we always deliver native, bi-directional Quality of Service with each and every internet connection we supply, leased line or not.
These days files are large, and data is always on the move. It’s perfectly possible to send & receive files that, albeit briefly, clog up the capacity of even the chunkiest leased lines. This is where QoS comes to the fore. By intelligently managing the flow of data over your internet connection, critical data – the time sensitive stuff, like voice calls – is given priority over bulk transfers.
So Geoff’s file might take an extra five seconds to download, or that ZIP file you’re emailing your supplier might take a minute to leave your outbox. These are the things no one notices. Well, maybe Geoff because that’s still not enough extra time to woo the lovely Gladys. The important bit is the sales people don’t get their calls interrupted, the support guys can do their remote desktop sessions, and everyone’s web browsing remains snappy.
QoS delivers happy users. Don’t fall into the trap of believing leased lines alone are the panacea. And spare a thought for Geoff – he’s just doing his job. Is it really his fault?