If you are in the communications business, then you’ll be used to it by now. At this time of year, you start getting the deluge of emails from carriers telling you about their “network change freeze”.
I like to place bets on which company will send the first warning of the year, laying out how they won’t be able to make any changes, or take any orders, or really do anything at all for a significant part of December and sometimes January.
Well you’ll be pleased to know that we have no such network freeze!
Orders for leased lines over the Christmas period will pretty much grind to a halt, because of the afore mentioned Christmas carrier shutdowns, but the management of our network is a 24/7 operation.
Of course, we’re not planning on trundling up to a datacentre on Christmas Day to install some new core routers, but our attitude to network management and deployment doesn’t change over the winter period.
Our Christmas opening hours are very simple. The only days of the year we don’t have staff in our offices are Bank Holidays. So that means Christmas Day, Boxing Day and New Year’s Day.
That’s it! Every other day we’ll be there (even if wearing our PJs and scoffing too many mince pies).
Out of hours you have full access to our online monitoring and analytics engine eView Live, to help you troubleshoot any issues you may have on your network.
You can always see the status of your connection, and if you need help interpreting what you see then give us a shout. Even out of hours over the Christmas period we’ll be able to give meaningful technical support over the phone for your connections.
We might not be able to do complex fault diagnosis or book an Openreach engineer, but we can help identify if there is an issue and importantly clarify if everything is working as it should. Remember the vast majority of support cases we open are for issues on customer premises – either power, or firewall issues.
So have a very Merry Christmas, and get ready for an exciting 2019. Who knows, by the end of it, you might end up with an SD-WAN, an FTTP or even a G.fast upgrade keeping your business online.