Other SD-WAN companies have an Orchestrator. They like to make a song and dance about it. They’ve worked hard to create shiny but complex graphical systems that you have to install centrally somewhere and rely on to control your entire SD-WAN.
Only a few of them are now realising that they should probably make them cloud based, rather than rely on static single points of customer controlled failure.
But none of them think big enough. None of them think about what you truly need in a Software-Defined world, and none of them started out in the UK.
We haven’t just written an orchestrator, we’ve developed an entire ecosystem of platforms and systems that all work together to solve vastly more problems.
When we first started 10 years ago, before all the SD-WAN companies were even thinking about trading, we pioneered connectivity solutions that would one day be described as Software-Defined. Resilient, aggregated, multi-line connectivity with a software overlay over a private network.
We quickly realised the power of such a connectivity configuration, and so continued to develop software solutions to improve the quality of business connectivity in the UK.
Now undergoing it’s 4th major redesign, eView Live is our customer facing portal and monitoring platform. Initially just reporting line status and uptime, it quickly grew showing live throughput graphs, DSL healthcheck data and historical usage patterns.
Now our monitoring platform is split into several key functions. If monitoring is the foundation of our ecosystem, then it’s life blood is telemetry.
Our aim was to make UK broadband what it always should have been. Reliable and stable. So, once we had a constant stream of telemetry, we designed the systems to act on that data.
Initially just basic event-driven alerting, sending messages to engineer consoles to then act on and remotely control and reconfigure or reboot a device, we’ve taken the next great leap of automation, creating a system that does all that for us.
This Directed Action Queue System, or DAQS, is programmed with a series of automated commands and workflows, remotely making changes to any node in our network, whether it’s a modem, a Network Virtualisation Appliance (what we call an EVX) or a core router.
Now we constantly train our AI engine to recognise events and act on them, pulling together information from across our customer estate and interpreting accordingly.
So while other SD-WAN software is intelligent at the edge, making routing calculations and decisions on the fly based on the circuits that are plugged in, this power allows us to use the combined intelligence of all of our edge network nodes.
We saw early on what happens if you just let people loose with a software overlay.
Rather than reaping the rewards of network abstraction, those users found that if they just put cheap, unmanaged UK connectivity, whether broadband or leased line underneath the network fabric, they suffered from poor, unreliable service. Exactly what they had hoped to avoid.
Our products are fully managed (sold “as a service”), meaning you don’t have the complexity of sourcing underlying circuits, or the strain of managing each set of edge appliances.
Our modem configurator creates and applies config to each modem we provide, straight from information received via API integration with our VNO network partners.
If we change the DSL platform or regrade and change broadband type during the life of that circuit, then the modem configurator will remotely change the config, without needing interaction.